Aetherisparfum
FAQ
Answers about Aetherisparfum gift boxes, custom orders, delivery, returns, and support. Select a question to see the answer.
What does an Aetherisparfum order include?
Aetherisparfum sells gift boxes and gift packaging. The exact contents, size, material, and any included finishing are shown on the individual product page.
How do I choose the right box size?
Check the dimensions on the product page and measure the item you plan to package before ordering. If you are unsure, message us with the item dimensions and we will help you choose a suitable option.
Will the colour or material look exactly like the product photos?
We present products as accurately as possible. Small differences in colour, texture, or finish can occur because of screen settings, lighting, and production batches.
Can I request a custom size, colour, logo, or wholesale order?
Yes. Send us your preferred size, quantity, colour, branding or finishing requirements, and destination country. We will confirm feasibility, minimum order quantity, pricing, and production timing before you place a custom order.
Do you have a minimum order quantity?
Standard in-stock gift boxes can be ordered in small quantities. Custom or wholesale orders may require a minimum quantity; message us with your request and we will confirm the details.
Where do you ship, and how long will delivery take?
Available destinations and delivery options are shown at checkout. Delivery times depend on the destination, carrier, and customs processing. Estimates are not guaranteed arrival dates.
Will I receive tracking information?
When tracking is available for your shipment, we send the tracking details to the email address used for the order after dispatch.
Who pays customs duties or import taxes?
Any duties, taxes, or customs charges assessed by the destination country are the recipient’s responsibility unless checkout clearly states otherwise.
Can I change or cancel an order?
Contact us as soon as possible with your order number. A change or cancellation may not be possible once an order has been processed or custom production has begun.
What is your return policy?
Eligible unused gift boxes may be returned within 30 calendar days after delivery. Custom or personalized boxes are not returnable for change of mind. Read our Returns & Refunds Policy for full details.
What should I do if a gift box arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the box, outer packaging, and shipping label if possible. Keep the packaging until we have reviewed the issue.
Which payment methods can I use?
The payment methods available for your order are displayed securely at checkout. Payment processing is handled by the selected payment provider.
How can I contact customer support?
Email 3751736082@qq.com or message us on WhatsApp: Sales +86 173 3715 7442 / Sales +86 177 2483 5548 / Support +86 199 4380 4165. We reply within 1-2 business days.