Returns & Refunds Policy

Last updated: May 21, 2026

We want you to be happy with your Aetherisparfum gift box order. This policy explains how returns, refunds, and damaged or incorrect items are handled. It does not limit any consumer rights that apply under the law where you live.

Return window

You may request a return within 30 calendar days after your order is delivered. To be eligible, each gift box must be unused, undamaged, and in its original condition.

How to start a return

Email 3751736082@qq.com or message us on WhatsApp (Sales 1, Sales 2, Support) with your order number, the gift boxes you wish to return, and the reason. Do not send anything back until we have given you written return instructions and the correct return address. We reply within 1-2 business days.

Return shipping

For a change-of-mind return, you pay the cost of safely sending the gift boxes back to us, unless applicable law provides otherwise. For a confirmed damaged, defective, or incorrect item, we cover the reasonable return shipping cost.

Damaged, defective, or incorrect items

If a gift box arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the box, the outer packaging, and the shipping label where possible. Keep the packaging until the matter is resolved. After we confirm the issue, we will replace the item, refund it, or offer another remedy required by law.

Custom and personalized boxes

Custom or personalized gift boxes (made to your specified size, colour, logo, or finishing) cannot be returned for a change of mind unless they arrive damaged, defective, or incorrect. If you have a custom order in progress, tell us as soon as possible; we can cancel or amend it before production begins.

Refunds

After we receive and inspect an eligible return, we will email you our decision. If a refund is approved, we issue it to your original payment method within 5-10 business days. Your bank or payment provider may need extra time to post it. Original outbound shipping is not refunded for change-of-mind returns unless applicable law requires otherwise.

International orders

Delivery estimates are not guarantees and may be affected by customs or local delivery conditions. Import duties, taxes, or customs charges assessed by the destination country are the recipient’s responsibility unless checkout states otherwise.

Contact us

For return or refund help, email 3751736082@qq.com or message us on WhatsApp: +86 173 3715 7442 / +86 177 2483 5548 / +86 199 4380 4165.